销售人员常用电话用语

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    Using the Telephone

    Making telephone calls is an important part a secretary''s work. When Mr Shelli wants to speak to someone on the telephone, Maria gets the call for him. Today Mr Shelli wants to talk to. Mr Kola of the National Bank. Here he is asking Maria to get the call for him.

    MR SHELLI: I''d like to speak to Mr Kola of the National Bank, would you get him on the phone,please?

    MARIA: Certainly, I''ll do it at once, Mr Shelli. (TO HERSELF) Now what''s Mr Kola''s number? Ah,here it is ... five, three, zero,double six. (LIFTS PHONE)

    ROSE: Switchboard, can I help you?

    MARIA: Good morning, Rose. Maria here.Could I have an outside line,please?

    Good morning, Rose. Maria here.Could I have an outside line,please?

    ROSE: Oh, hello, Maria. Hold the line a moment.

    (DIALLING)There you are, you''ve an outside line now, you can hear the dialling tone.

    MARIA: Thank you. (TO HERSELF) Five, three, zero, six, six.

    (RINGING)

    Thank you. (TO HERSELF) Five, three, zero, six, six.

    (RINGING)

    2ND OPERATOR: National Bank.Good morning,can I help you?

    MARIA: Good morning, would you put me through to Mr Kola please?

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